FAQs

I've had this problem. But I had it with my Bluetooth speaker. That speaker had worked flawlessly for several years prior to this drop out issue. At the time the drop out issue first occurred my Android phone wasn't 3 feet from the speaker and the Bluetooth connection would just randomly drop every 10 to 15 minutes. So it clearly wasn't a Bluetooth range issue.

I then had the issue with TALON headphones. I had already spent weeks sorting our details and had just placed my first inventory order when my headphones began dropping Bluetooth. I wasn't happy, I was very worried that I'd just bought several hundred headphones that were garbage. But then I went looking and found out this is a recent Android issue. So if you have a phone newer than approximately June 2014 or have had a recent OS update then you may have an issue with all Bluetooth devices until Android fixes this.

Here are some references which may help:

• Unhappy Verizon Customers having issues with Motorola Droids: ​https://community.verizonwireless.com/thread/818062
• All sorts of Android devices having issues after upgrading to Android Lollipop: http://androidforums.com/threads/bluetooth-media-audio-keeps-dropping.903285/

While this is not an issue with TALON we will refund your purchase if you don't wish to wait for an Android fix. Here's an app that might help:

• ​https://play.google.com/store/apps/details?id=org.floodping.BluetoothKeepalive

Firebird Premium has not tested this app and does not have anything to do with its development or maintenance. The reviews seem to be a mixed bag of good results and no improvement. Test at your own risk.

Like most electronics in the US these headphones are manufactured in China. If you press and hold the + and the - at the same time for a few seconds the language default will change from English to Chinese. Simply press and hold the + and the - for a few seconds and TALON will swap back to English.

You don't have to register your product with Firebird Premium it's just helpful. Amazon will accept refunds for only a short period of time. We would like to offer more than that but Amazon shares limited information about you with us. If you register your purchase with Firebird Premium - here - then any warranty claim is pretty painless for both of us.

There are 2 additional benefits to registering your product.

1. Receive discount codes for future purchases.​
2. Receive notifications of future products. These future products are offered to early testers for free or at a deep discount. Testers of development models of the product will need to provide Firebird Premium with some feedback on the product - likes, dislikes, etc. After a product launches another email notice will be sent out to this list to allow you to acquire - for free or deep discount - the product in it's the first few days on Amazon. The "catch" being that the coupons will only be good for a few days and Firebird Premium would like you to post an Amazon review for the new product you just received.

When you register your purchase you are automatically added to the email lists for both discount codes and future product launches. As a result you will receive two emails - one for each list - asking you to confirm that you want to be on the list. If you are not interested simply delete the email and you will not receive any more emails from that list. You can choose to sign up for neither, one list, or both lists by simply deleting the emails from the list you are not interested in and clicking on the confirm link for the emails you are interested in.

It's not complicated. It's entirely voluntary. And the confirmation emails will repeat these instructions in case you forget them.​

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